Isn't it
about time for

about time for Twelve Timbers


a festival booth We're dependable!

You can shop with confidence at because when you call us toll-free or locally, you'll normally get one of the owners, Audrey or Ken. The same holds true when you shop at one of our festival booths in the Portland area. And one of the two of us processes all of the orders which are made using our secure online form. However you buy, we'll do our best to meet your gift-giving needs!

To help you in ordering, here are our policies:

To order items, we ask that you call us toll-free number at 888-382-GIFT (4438). We'll get your shipping and payment information and any other details regarding your order over the phone.

If you have questions about any item, please call or e-mail us and we will get back to you as soon as possible.

We accept the following credit and debit cards: MasterCard, Visa and Discover.

The minimum charge amount is $5.00, which includes both the cost of product and the cost of shipping.

Sorry, we do not accept checks of any kind.

Whenever possible, we will accept orders for merchandise in a product line we carry, even if we are out of that item or do not stock that particular piece.

We accept custom orders for items in the Twelve Timbers line, such as their wooden signs.

Some special or custom orders may require an advance 50% deposit or full advance payment.

great customer service!

We ship to all 50 states as well as to many other countries.

We do our utmost to minimize your shipping costs by using the most cost-effective, yet secure shipper. When we take your order, we will give you an estimate of your shipping cost.

If you are ordering Twelve Timbers products, most of the time they will be shipped via UPS Ground service directly from Twelve Timbers, in Utah. A good rule-of-thumb for Twelve Timbers shipping fees is to expect to pay $12 - 17 to ship one sign or frame. Letters, depending on the size and quantity, may cost slightly less to ship.

For the other products we sell, very small items (such as earrings) are often shipped via U.S. Postal Service. For larger packages, in most cases we use FedEx Ground services to deliver your order.

We are located on the West Coast. FedEx Ground normally takes five business days (usually one calendar week) to the East Coast. Transit times are shorter to intermediate locations.

If you need faster service, we can ship overnight or second-day air, however your shipping cost will increase, often significantly.

Once your package is on its way, we will e-mail you, verifying your shipping cost and, in the case of a Fed Ex shipment, we will give you the tracking number of your package.

Please note that foreign shipments may require additional paperwork and will involve other methods of shipment.

If you wish to return an item you purchased on our Website — with the exception of Twelve Timbers merchandise — or from our booth at a festival or event, you may return it within two weeks of receiving the item. (One exception: in the case of clearance merchandise, all sales are final.)

Twelve Timbers merchandise is made to order and cannot be returned, except in the case of breakage. Please keep this in mind when ordering Twelve Timbers products and choose from among the options carefully.

Please call us toll-free or e-mail us before returning the item so that we may give you return shipping instructions.

When you return merchandise, you may exchange it for other items, take a woodbloom® credit toward a future purchase, or a refund. In the case of a refund, it will be made in the same method as the original purchase. A cash purchase will be refunded in cash; a credit or debit card purchase will be refunded back to that card.

Thanks so much for browsing our Website!

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This site updated March 6, 2015.
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